At Portfolios and Art Cases, we understand the importance of protecting your investment in high-quality art portfolios and display products. That's why we offer a comprehensive warranty on all our products, ensuring that you can shop with confidence and peace of mind.
Our warranty covers any defects in materials or workmanship for a period of one year from the date of purchase. If you encounter any issues with your purchase during this time, simply contact our customer support team, and we will be happy to assist you.
Here's what you need to know about our warranty:
1. Coverage: Our warranty covers manufacturing defects, such as faulty stitching, broken zippers, or structural issues. The warranty length varies by product, as listed on the product pages. The warranty does not cover normal wear and tear, misuse, or damage caused by accidents or improper handling.
2. Proof of Purchase: To make a warranty claim, you will need to provide proof of purchase, such as an order number or receipt. This helps us verify the date of purchase and ensures that the warranty is valid.
3. Return or Replacement: Depending on the nature of the issue, we may offer a return or replacement for the defective product. Our customer support team will guide you through the process and provide you with the necessary instructions.
4. Exclusions: Our warranty does not cover damage caused by accidents, improper use, or modifications made to the product. It also does not cover any consequential or incidental damages resulting from the use of our products.
5. Contact Us: If you have any questions or need to make a warranty claim, please reach out to our customer support team. They are available to assist you and ensure that you have a positive experience with our products.
At Portfolios and Art Cases, we stand behind the quality of our products and strive to provide excellent customer service. We want you to feel confident in your purchase and know that we are here to support you every step of the way.